DeskLock App infected ?

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DeskLock App infected ?

#2359

Post by Superl » Wed Jan 13, 2016 1:34 pm

Here is an Email received by other site that distribute my software
Hello,

Your product, DeskLock, has been recently proposed for submission to our software database.

Unfortunately, while scanning the software with our security software, we received multiple alerts, which make it impossible for us to list your application on our website.

More precise, those are as follows:
AVG - Generic36.ATTF
Avast - Win32:Malware-gen
Avira - TR/Agent.4877312.1
Baidu-International - Trojan.Win32.Badur.qhx
Ikarus - Trojan.Agent
Jiangmin - Trojan/Badur.hjs
McAfee - Artemis!5DBBC67CBFEB
NANO-Antivirus - Trojan.Win32.Badur.dfxrcx
Rising - PE:Malware.Generic/QRS!1.9E2D [F]
VIPRE - Trojan.Win32.Generic!BT

Please take the appropriate measures to fix this issue and resubmit the software with us. If our staff will not encounter any problems during its installation or testing, it will be published on Softpedia as soon as possible.

Thank you for understanding.

--
Best regards,
Vlad Constantinescu
mailto:vlad.constantinescu@softpedia.com
Softpedia Windows Editor
http://win.softpedia.com
So now I submitided in to all those av company to check for false positive, will post the result.


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Re: DeskLock App infected ?

#2360

Post by Superl » Wed Jan 13, 2016 1:36 pm

First reply from Avira:
Dear Sir or Madam,

Thank you for your email to Avira's virus lab.
Tracking number: INC01974871.

We received the following archive files:

File ID Filename Size (Byte) Result
28696444 DesklockII.rar 1.11 MB OK

A listing of files contained inside archives alongside their results can be found below:
File ID Filename Size (Byte) Result
28696445 LuJoSoft DesklockII.exe 4.65 MB FALSE POSITIVE
28696446 Readme.rtf 3.71 MB CLEAN


Please find a detailed report concerning each individual sample below:
Filename Result
LuJoSoft DesklockII.exe FALSE POSITIVE

The file 'LuJoSoft DesklockII.exe' has been determined to be 'FALSE POSITIVE'. In particular this means that this file is not malicious but a false alarm. Detection will be removed from our virus definition file (VDF) with one of the next updates.
Filename Result
Readme.rtf CLEAN

The file 'Readme.rtf' has been determined to be 'CLEAN'. Our analysts did not discover any malicious content.


Alternatively you can see the analysis result here:
https://analysis.avira.com/en/status?un ... id=1974871

An overview of all your submissions can be found here:
https://analysis.avira.com/en/overview? ... 0MOKBAX83j

Please note: If you have specific questions, please visit our website http://www.avira.com/en/support for further details.

Kind regards
Avira Virus Lab


---------------------------------------------
Avira Operations GmbH & Co. KG
Kaplaneiweg 1, 88069 Tettnang, Germany
Phone: +49 (0) 7542-500 0
Fax: +49 (0) 7542-500 3000
Internet: http://www.avira.com

CEO: Travis Witteveen
Headquarter: Tettnang
Commercial register: AG Ulm HRB 630992
---------------------------------------------


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Re: DeskLock App infected ?

#2361

Post by Superl » Wed Jan 13, 2016 1:40 pm

Now from Icarus:
Dear Ladies and Gentlemen,
Sehr geehrte Damen und Herren,

Many thanks for the delivered file.

***** false-positive *****

The false positive was removed and should not occur any more after our next
database update.

This is an automatic generated e-mail, please do not reply.



Vielen Dank für die von Ihnen eingesandte Datei.

***** Fehlalarm *****

Bei dieser Datei handelt es sich um einen Fehlalarm. Dieser wurde ausgebaut
und wird mit dem nächsten Update nicht mehr auftreten.

Dies ist eine automatisch generierte Nachricht, bitte antworten Sie nicht auf
diese Nachricht.

Kind Regards,
Mit freundlichen Grüßen

----------------------------------
IKARUS Security Software GmbH
Analyse
Blechturmgasse 11, A-1050 Wien
----------------------------------

"admin@lujosoft.net" <admin@lujosoft.net> schrieb:


> http://www.lujosoft.net/Forum1/download/file.php?id=54
>



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Re: DeskLock App infected ?

#2363

Post by Superl » Fri Jan 15, 2016 6:27 pm

Response from VIPRE
-----------------------------------------------------------
Product: Consumer
Contact name: Luc
Contact email: admin@lujosoft.net
Product name affected: DesklockII
Product is detected as: Trojan.Win32.Generic!BT
Software can be downloaded here:
http://www.lujosoft.net/Forum1/download/file.php?id=54
Attachment:
\\10.139.100.50\falsepositives\1-13-2016-5-11-18-AM\DesklockII.rar.zip
--------------------------------------------------------------------
Brief description of software:
I'm the author of this application and as been denied to submission by
site because of these false positive
--------------------------------------------------------------------
Submitted from IP: 198.91.196.136
Submitted: 1/13/2016 5:11:19 AM
Code: DEV_SPYWARE

Date/Time: 1/13/2016 5:11:19 AM


Hello Luc,

This False Positive has been corrected on the latest release of VIPRE Definitions. Please update to definitions 46534 or higher to verify on your end.

Let us know of the results. Thanks and have a great day ahead.

Ticket: https://support.threattracksecurity.com ... ets/219412


Regards,

Tedd Paul Panes
VIPRE Technical Support - ThreatTrack Security
http://support.threattracksecurity.com/support/home

On Fri, 15 Jan at 6:49 AM , Luc <admin@lujosoft.net> wrote:
If you need any information about the file let me know I'm the creator of this application



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Re: DeskLock App infected ?

#2366

Post by Superl » Fri Jan 15, 2016 8:31 pm

Email I sent to mcafee
For the last two days I'm trying to get your company to fix the false positive detected by you software, sent it by Email no response not even a reply of reception, let me tell you that is nonsense. Now trying to get membership on your forum to report it in there, received confirmation for activation did all of that, try to login, in your dream getting incomplete info contact customer services.

For the last 48Hrs my application is denied on other site because it's reported by your system as a Artemis!5DBBC67CBFEB from McAfee and Artemis!Trojan from McAfee-GW-Edition
The file is located at this URL http://www.lujosoft.net/Forum1/download/file.php?id=54

It's easy to say something is infected

Sorry I'm just over past by the situation because of no reply from anyone from your company. All the other company as replied to me in the following minutes and some took care of the situation within the hours.
McAfee as the worst customer service of all unless you want to buy then they will reply in seconds ~x( ~x( ~x(


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Re: DeskLock App infected ?

#2372

Post by Superl » Mon Jan 18, 2016 10:08 am

Avast withe listed the program but never had a response from them, thumbs up for customer service, also it took 5 days from my last email to get it done.
I'm pretty sure that it doesn't take that long to buy their product #-o


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Re: DeskLock App infected ?

#2373

Post by Superl » Mon Jan 18, 2016 10:42 am

AVG withe listed desklock but like Avast never had a response from them, thumbs up for customer service, also it took 5 days from my last email to get it done.
I'm pretty sure that it doesn't take that long to buy their product #-o


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Re: DeskLock App infected ?

#2374

Post by Superl » Tue Jan 19, 2016 5:44 am

Message from NanoAv
Hello,

Thank you for the report. It really was false positive. The problem will be fixed in one of the nearest virus base updates.

Best regards.

--
Служба технической поддержки
Technical Support Service
NANO Security Ltd.


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Re: DeskLock App infected ?

#2375

Post by Superl » Tue Jan 19, 2016 5:46 am

Finally a reply from Avast
Hello,

Thank you for contacting AVAST Software s.r.o. with your concerns.

Our virus specialists have been working on this problem and it has now been resolved. File "LuJoSoft DesklockII.exe" isn't detected by Avast anymore.

Please check the following articles about Avast virus policy:

Avast Clean Guidelines: https://www.avast.com/faq.php?article=AVKB228
Avast File Whitelisting: https://www.avast.com/en-us/faq.php?article=AVKB229


If you have any further questions, don't hesitate to contact me again.


Best regards,
Prokop Kalivoda
Avast Technical Support Specialist

On Mon, 18 Jan at 7:57 PM , admin@lujosoft.net <admin@lujosoft.net> wrote:
detected by your product as Win32:Malware-gen

147011


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Re: DeskLock App infected ?

#2376

Post by Superl » Tue Jan 19, 2016 5:24 pm

Rising - PE:Malware.Generic/QRS!1.9E2D [F] is clean now but no report from them, they just white listed it

Better than nothing one less to worry about

It came back as positive again :-q :-q :-q


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